Refund Policy
We want you to be completely satisfied with your purchase
1. Policy Overview
At Libros Publication, we believe in providing exceptional value and service to our customers. Our refund policy is designed to be customer-friendly while protecting the rights of authors and publishers. We want you to be completely satisfied with your purchase.
Our Commitment:
- Easy-to-understand refund terms
- Fast processing of valid refund requests
- No questions asked for eligible returns
- Full transparency in all refund decisions
- Dedicated support team to assist you
📌 Quick Summary
Print Books: 7-day money-back guarantee | EBooks: No refunds after download | Damaged Items: Full refund or replacement
2. Print Books Refund Policy
Eligibility Criteria
You may request a refund for a print book within 7 days of delivery if the following conditions are met:
Unopened Packaging
The book must be in its original, unopened packaging
Unused Condition
The book must not have been read or used in any way
Original Receipt
You must provide your order confirmation or receipt
Within 7 Days
Refund must be requested within 7 days of delivery
Non-Refundable Conditions
Refunds cannot be issued if:
- The book has been opened or read
- The book shows signs of wear, damage, or use
- Pages are bent, marked, or highlighted
- The refund request is made after 7 days
- The book was purchased on a special sale or clearance
- The request lacks proper documentation
Return Process
- Contact Support: Email us with your order number and reason for return
- Get Return Label: We'll provide a prepaid return shipping label
- Ship Back: Pack the unopened book and ship it to our address
- Inspection: We inspect the book upon receipt
- Refund Processing: Once approved, we process your refund within 3-5 business days
3. EBooks Refund Policy
Important: No Refunds After Download
EBooks are digital products and cannot be refunded after download. Once downloaded, the product is delivered and cannot be returned.
When Can I Get an EBook Refund?
Refunds for EBooks are only available in the following limited circumstances:
1. Technical Issues
If you cannot access or download the EBook due to technical problems on our side, we will either fix the issue or provide a full refund.
2. Wrong Book Delivered
If you receive a different EBook than what you ordered, we will issue a full refund or provide the correct book.
3. Duplicate Purchase
If you accidentally purchased the same EBook twice, we will refund the duplicate purchase within 7 days.
4. Billing Errors
If there's a billing or payment processing error, we will investigate and refund if appropriate.
Request EBook Refund
To request an EBook refund, contact our support team within 7 days of purchase with:
- Your order number
- Email address used for purchase
- Reason for refund request
- Any relevant documentation or screenshots
4. Damaged or Defective Items
We take the quality of our products seriously. If you receive a damaged or defective book, we will provide a full refund or replacement at no cost to you.
What Qualifies as Damaged?
Manufacturing Defects
- Missing or blank pages
- Binding defects (loose or broken spine)
- Print quality issues (blurry, faded text)
- Pages stuck together or damaged
Shipping Damage
- Water damage from shipping
- Severe dents or crushing
- Torn cover or pages
- Box arrived damaged
How to Report Damage
- Report Immediately: Contact us within 3 days of receiving the book
- Provide Evidence: Send clear photos of the damage
- Include Details: Your order number and description of the issue
- Choose Option: Select replacement or refund
- Resolution: We'll arrange pickup and send replacement/refund
Fast Processing
Damaged items are processed with priority. Once we receive your report with photos, we typically approve replacements or refunds within 24 hours.
5. How to Request a Refund
Step-by-Step Process
Provide Order Details
Include your order number, email, and the reason for your refund request
Include Proof
For damaged items, attach photos. For other issues, provide relevant documentation
Wait for Response
Our team will review your request within 2-3 business days
Complete the Process
Follow our instructions to send back items (if applicable) or receive your refund
What to Include in Your Request
Required Information:
- Order number or order ID
- Email address associated with the order
- Full name
- Phone number (for verification)
- Detailed reason for refund
Optional but Helpful:
- Photos of the item (for damaged books)
- Screenshots of any issues
- Order confirmation email
- Any other relevant documentation
6. Refund Processing Timeline
Initial Review
We review your request and verify eligibility. You'll receive an email confirmation of receipt.
Decision & Instructions
If approved, we'll send you return instructions or process your refund immediately.
Item Received (if applicable)
We receive your returned item, inspect it, and confirm the return.
Refund Processed
Refund is processed to your original payment method (3-5 business days for bank transfer).
Note: Refund times may vary depending on your bank or payment provider. Credit card refunds appear within 2-7 business days. Bank transfers may take up to 5-7 business days.
7. Shipping Costs
Return Shipping
For eligible returns of print books, we provide a prepaid return shipping label at no cost to you. This means:
- We cover the cost of return shipping for approved returns
- Prepaid label is provided via email after approval
- Simply pack the book and attach the label
- No additional charges to you
Original Shipping Refunds
Your refund includes the original shipping cost (if applicable) that you paid when placing your order:
- Standard Shipping: Fully refunded
- Express Shipping: Fully refunded
- International Shipping: Fully refunded
Note: Original shipping costs are deducted from your refund only if you fail to return the item within the specified timeframe or if the item shows signs of wear from shipping.
8. Contact Support
If you have questions about our refund policy or need assistance with a refund request, please contact our support team:
Phone Support
+91 XXX-XXXX-XXXX
Available: Mon-Fri, 9 AM - 6 PM IST
Live Chat
Available on our website
Hours: Daily 10 AM - 8 PM IST
FAQ for Refunds
Visit our FAQ page for answers to commonly asked questions about refunds and returns.
Refund Policy Acknowledgment
By making a purchase on Libros Publication, you acknowledge that you have read, understood, and agree to our Refund Policy. Our policy is designed to ensure customer satisfaction while protecting the interests of our authors and publishers.