Frequently Asked Questions

To submit your manuscript, visit our Publish With Us page and follow these steps:

• Prepare your completed manuscript (minimum 10,000 words)
• Format it in MS Word (.doc/.docx) or PDF
• Include author bio, photo, and book summary
• Contact us through our submission form
• Our team will review your manuscript within 5-7 business days

We specialize in academic and professional publications including:

• Engineering and Technology books
• Artificial Intelligence and Computer Science
• Economics and Business
• Medical and Healthcare publications
• Research papers and academic works
• Educational textbooks and reference materials
• Professional handbooks and guides

The complete publishing process typically takes 8-12 weeks:

• Manuscript review: 5-7 business days
• Editing and proofreading: 2-3 weeks
• Design and formatting: 1-2 weeks
• ISBN assignment and registration: 1 week
• Printing and distribution setup: 2-3 weeks

Ordering is simple and secure:

1. Browse our book catalog
2. Click on any book to view details
3. Select your preferred format (Print or EBook)
4. Add to cart and proceed to checkout
5. Fill in your billing information
6. Choose your payment method and complete the order

We offer both formats to suit your preferences:

Order modifications depend on the status:

• Before processing: You can cancel or modify orders within 2 hours of placement
• Processing: Limited modifications possible, contact support
• Shipped: No modifications possible, but returns are available
• EBooks: Cannot be cancelled after download

We accept multiple secure payment options:

• Razorpay: UPI, Credit/Debit Cards, Net Banking, Wallets
• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal: International payments
• Cash on Delivery: For print books (India only)

All transactions are secured with SSL encryption.

Yes, your payment security is our top priority:

• All transactions use SSL/TLS encryption
• We don't store your card details
• Payments processed by trusted partners (Razorpay, Stripe)
• PCI DSS compliant payment processing
• Two-factor authentication available

Our refund policy varies by product type:

• Print Books: 7-day return policy if unopened
• EBooks: No refunds after download (digital products)
• Damaged Items: Full refund or replacement
• Processing Errors: Full refund within 24 hours

Contact our support team to initiate a refund request.

We offer flexible shipping options:

• Free Shipping: On orders above ₹500 (India)
• Standard Delivery: 5-7 business days (₹50)
• Express Delivery: 2-3 business days (₹150)
• International Shipping: 10-15 business days (varies by country)

Tracking your order is easy:

1. Log into your account and visit "My Orders"
2. Click on the order you want to track
3. View real-time status updates
4. You'll also receive SMS and email notifications
5. Use the tracking number with the courier service

Creating an account is quick and free:

1. Click "Register" in the top navigation
2. Fill in your name, email, and phone number
3. Create a secure password
4. Verify your email address
5. Start browsing and purchasing immediately

Benefits include order tracking, wishlists, and exclusive offers.

Resetting your password is simple:

1. Go to the login page and click "Forgot Password"
2. Enter your registered email address
3. Check your email for a reset link
4. Click the link and create a new password
5. Log in with your new credentials

If you don't receive the email, check your spam folder or contact support.

We're here to help! Contact us through:

• Contact Form: Visit our contact page
• Email: support@librospublication.com
• Phone: +91-XXX-XXX-XXXX (Mon-Fri, 9 AM - 6 PM)
• Live Chat: Available on our website during business hours

We typically respond within 24 hours.

Our business hours are:

• Monday - Friday: 9:00 AM - 6:00 PM (IST)
• Saturday: 10:00 AM - 4:00 PM (IST)
• Sunday: Closed
• Public Holidays: Closed

Our website is available 24/7 for browsing and ordering.